Sport Psychology education, sales training, and executive coaching taught me to avoid closed-ended questions as if they were the plague. I was told they lead people to give one-word answers. And yet, I am starting to believe that the best questions on my podcast and in my 1-on-1 coaching sessions are often closed-ended.
Read MoreForbes called it “invaluable.” Apple has a manual of exercises to develop it amongst their employees. Jeff Bezos has made it clear that those who lack it are not welcome to work at Amazon. What is “it?” “It” is empathy.
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